Practical Strategies for Resolving Conflict

Synopsis: Care workers looking after elderly patients often find themselves in positions where they need to think on their feet and deal with conflict effectively. Through various dramatised scenarios, this programme looks at a range of typical situations in an aged care environment where conflict can occur. In each case, several potential responses to the situation are examined and conclusions drawn about the most effective and appropriate ways to deal with them. Scenarios include conflict between carers and relatives, conflict between peers, conflict between carers and doctors, and conflict between carers and administrators.
Language: English
Country: Australia
Year of release: 2010
Subjects: Social welfare
Keywords: carers; conflict resolution; elderly persons; residential care

Type: DVD
Format: Region 2 PAL
Price: £49.00 (DVD), £20.00 (1 Year Digital Licence), £49.00 (3 Year Digital Licence)
Availability: Sale
Duration/Size: 18 minutes
Year: 2010

Name: Video Education Australasia c/o ClickView
Email: info@clickview.com.au
Web: http://www.vea.com.au/ External site opens in new window
Address: Suite 125, Jones Bay Wharf
26-32 Pirrama Road
Pyrmont
NSW 2009
Australia
Notes: UK agents: Boulton Hawker. VEA owned by ClickView.

Name: Classroom Video
Notes: NB Classroom Video ceased trading in January 2015. Potential customers are directed to DVD sales enquiries are directed to sales@boultonhawker.co.uk and are asked to note that not all third party, or proprietary content which includes videos produced by VEA, Classroom Video, Online Classroom and Training Point will be available from Boulton Hawker. Streaming customers are asked to be aware that: All current licences will remain active for the duration of their license period (including embed links and clips that you have created) No streaming licence can be renewed after the existing license period has lapsed Classroom Video’s parent company VEA will manage existing streaming licences from a technical and administrative perspective. For all enquiries please contact support@vea.com.au

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British Universities Film & Video Council