British Universities Film & Video Council

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Aggression at Work (3 Parts)

Synopsis
Video-based training package on aggression at work, with a selection of case studies designed to create discussion.
Language
English
Medium
Video
Year of production
1991
Availability
Sale; 1997 sale: £760.00 (+VAT +p&p) set
Documentation
Written support material with each module.
Subjects
Health & safety
Keywords
aggression; interpersonal skills

Sections

Title
Management responsibility
Synopsis
1: Areas of responsibilities of management; layout of reception areas; violent incident reporting procedures. Scenarios include an irritated then drunk woman who is rude to hotel staff, friction between team leaders, and a case of racial intimidation and

Title
Staff responsibility
Synopsis
2: Aims to help staff appreciate problems and how their own behaviour can affect a situation. Case studies include a patient's refusal of treatment through her dislike of the nurse; a home help harassed by a client; a waiter verbally abused by an angry cu

Title
Dealing with violence
Synopsis
3: Intended for anyone who faces the prospect of physical violence and shows how to deal with various situations. Gives practical demonstrations of breaking handholds, and scenes dealing with a rampage through a casualty unit by agitated youths and an att

Distributor

Name

Videotel International

Email
mail@videotelmail.com
Web
http://www.videotel.co.uk/ External site opens in new window
Phone
020 7299 1800
Fax
020 7299 1818
Address
84 Newman Street
London
W1T 3EU
Notes
Originally a maker and distributor of training products for the marine industry, focusing on onboard training, shipping and legislation. The range has extended to include specialist programmes for oil, gas and chemical tankers, containers, refrigerated cargo, passenger and RO-RO ships, offshore operations, pilots, surveyors, port and terminal operators. Sale in a range of formats including DVD and video-on-demand.

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