Aggression at Work (3 Parts)
- Synopsis
- Video-based training package on aggression at work, with a selection of case studies designed to create discussion.
- Language
- English
- Medium
- Video
- Year of production
- 1991
- Availability
- Sale; 1997 sale: £760.00 (+VAT +p&p) set
- Documentation
- Written support material with each module.
- Subjects
- Health & safety
- Keywords
- aggression; interpersonal skills
Sections
- Title
- Management responsibility
- Synopsis
- 1: Areas of responsibilities of management; layout of reception areas; violent incident reporting procedures. Scenarios include an irritated then drunk woman who is rude to hotel staff, friction between team leaders, and a case of racial intimidation and
- Title
- Staff responsibility
- Synopsis
- 2: Aims to help staff appreciate problems and how their own behaviour can affect a situation. Case studies include a patient's refusal of treatment through her dislike of the nurse; a home help harassed by a client; a waiter verbally abused by an angry cu
- Title
- Dealing with violence
- Synopsis
- 3: Intended for anyone who faces the prospect of physical violence and shows how to deal with various situations. Gives practical demonstrations of breaking handholds, and scenes dealing with a rampage through a casualty unit by agitated youths and an att
Distributor
- Name
Videotel International
- mail@videotelmail.com
- Web
- http://www.videotel.co.uk/ External site opens in new window
- Phone
- 020 7299 1800
- Fax
- 020 7299 1818
- Address
- 84 Newman Street
London
W1T 3EU - Notes
- Originally a maker and distributor of training products for the marine industry, focusing on onboard training, shipping and legislation. The range has extended to include specialist programmes for oil, gas and chemical tankers, containers, refrigerated cargo, passenger and RO-RO ships, offshore operations, pilots, surveyors, port and terminal operators. Sale in a range of formats including DVD and video-on-demand.
Record Stats
This record has been viewed 264 times.