British Universities Film & Video Council

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11-20 of 78 results | Page 2 of 8
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  1. Norbain (1995 Video)

    Subject
    Business studies
    Distribution
    Sale, Videocassette. VHS. col. 10 min., 1999 sale: £39.50 (+VAT +p&p)

    A case study showing how a business has used good business practices to enhance its competitive edge. Norbain (south-east England, 222 employees), the UK’s leading supplier of CCTV and access control...

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  2. Workskills in Construction: Communication and Customer Care Skill (2004)

    Subject
    Business studies; Careers Guidance; Civil Engineering & Building; FE
    Distribution
    Sale, VHS (PAL, 60 minutes), subscription only

    Two programmes about communication skills and customer care in the building industry.

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  3. Gas customer discounts spark row (1995)

    Genre
    News report; Interview

    Report on British Gas defending a decision to discount customers who pay by direct debit. With comment from unidentified spokesman for the Consumers Association and Rob Leonard of British Gas. Paul Chapman...

    LBC IRN LBC IRN Radio Radio Online Online Audio Audio
  4. Leading Edge, The (1994 Video)

    Subject
    Business studies
    Distribution
    Sale, Videocassette. VHS. col. 30 min., 2000 sale: £30.00 (+VAT +p&p)

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  5. Handling the Difficult Customer (2010)

    Subject
    Business studies; Psychology
    Distribution
    Sale, DVD (Region 2 PAL, 15 minutes), £99.00

    In some workplaces, employees need to deal with really difficult customers or clients - often for lengthy periods of time. Psychologist Peter Quarry explains that we need to understand why they are being...

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  6. Looking After Your Customers

    Subject
    Business studies; Civil Engineering & Building
    Distribution
    VHS (PAL), £150.00

    Addresses issues relevant to house bulders when dealing with customers. Designed to be used as part of a customer service or after sales service training session. It is provided with a set. Uses two...

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  7. Hoteliers, The (1994 Video)

    Subject
    Business studies
    Distribution
    Sale, Videocassette. VHS. col. 30 min., 2000 sale: £30.00 (+VAT +p&p)

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  8. Are You Being Served? (2 Parts) (1998 Video)

    Subject
    Business studies
    Distribution
    Sale, Videocassette. VHS. col. 2 x 40 min., 1998 sale: £195.00 (+VAT inc. p&p) each

    Clips from the television comedy series ARE YOU BEING SERVED? to use as ice-breakers, discussion starters or openings for training exercises.

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  9. Love Them or Hate Them?: Dilemmas of Team Based Organisation (1994 Video)

    Subject
    Business studies
    Distribution
    Sale, Videocassette. VHS. col. 57 min., 1997 sale: £95.00 (+VAT +p&p)

    Flattening the traditional management hierarchy and redistributing work to multi-functional teams such as in product development, operations and customer service, is easily launched with the promise of...

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  10. What Have You Changed Lately? (1990 Video)

    Subject
    Business studies
    Distribution
    OUT OF DISTRIBUTION, Videocassette. VHS. col. 50 min.

    Tom Peters discusses innovation and customer service in the health sector.

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