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  1. Online Customer Service (2012)

    Subject
    Business studies
    Distribution
    Sale, DVD (Region 2 PAL, 22 minutes), £39.00

    Customer service operations are expanding. Companies are adopting the latest online technologies as integral components of their customer service strategies. In these new and exciting online environments,...

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  2. Remember Me (1991 Video)

    Director
    Ron Tanner
    Producer
    Julie Baines
    Subject
    Business studies
    Distribution
    Hire Sale, Videocassette. Standard formats. col. 10 min., 1999 sale: £695.00 (inc. VAT +p&p)

    Training programme looking customer service issues. Follows the experience of a man who, although let down by his garage, his bank, his dry cleaners, and the airline and hotel he uses, remains calm and...

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  3. It’s Not What You Say ... (2004)

    Subject
    Business studies; FE
    Distribution
    Sale Hire, VHS (PAL, 20 minutes), £245.00 (hire) £1266 (sale)

    Excellent customer service comes when staff say and do the right things and their body language, tone of voice and the way they listen to customers is also giving the right message. This drama video shows...

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  4. Customer is Always Right, The (1991)

    Subject
    Business studies
    Distribution
    Sale, DVD (Region 2 PAL, 30 minutes), £195.00

    With more competitive markets giving customers more choice than ever, providing a top-class service is a vital element in any business strategy. Using a case-study approach, The CUSTOMER IS ALWAYS RIGHT...

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  5. On the Receiving End (1984 Video)

    Subject
    Business studies
    Distribution
    Sale, Videocassette. VHS. col. 14 min., 1997 sale: £25.00 (+VAT +p&p)

    How a firm’s image is perceived by the customer. Simulate a series of customer telephone enquires to a fictional mail order firm.

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  6. Norbain (1995 Video)

    Subject
    Business studies
    Distribution
    Sale, Videocassette. VHS. col. 10 min., 1999 sale: £39.50 (+VAT +p&p)

    A case study showing how a business has used good business practices to enhance its competitive edge. Norbain (south-east England, 222 employees), the UK’s leading supplier of CCTV and access control...

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  7. Workskills in Construction: Communication and Customer Care Skill (2004)

    Subject
    Business studies; Careers Guidance; Civil Engineering & Building; FE
    Distribution
    Sale, VHS (PAL, 60 minutes), subscription only

    Two programmes about communication skills and customer care in the building industry.

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  8. Leading Edge, The (1994 Video)

    Subject
    Business studies
    Distribution
    Sale, Videocassette. VHS. col. 30 min., 2000 sale: £30.00 (+VAT +p&p)

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  9. Handling the Difficult Customer (2010)

    Subject
    Business studies; Psychology
    Distribution
    Sale, DVD (Region 2 PAL, 15 minutes), £99.00

    In some workplaces, employees need to deal with really difficult customers or clients - often for lengthy periods of time. Psychologist Peter Quarry explains that we need to understand why they are being...

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  10. Looking After Your Customers

    Subject
    Business studies; Civil Engineering & Building
    Distribution
    VHS (PAL), £150.00

    Addresses issues relevant to house bulders when dealing with customers. Designed to be used as part of a customer service or after sales service training session. It is provided with a set. Uses two...

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